To Speak with an Ombudsman please call 845-229-4680 or 1-855-582-6769
You have the right to:
- Dignity, respect and a comfortable living environment.
You have the right to be treated with dignity, respect and consideration at all times.
- Quality of care and treatment without discrimination.
Nursing homes don’t have to accept all applicants, but they must comply with local, state, and federal civil rights laws.
- Freedom of choice to make your own, independent decisions.
You have the right to exercise your civil and religious liberties, including the right to independent personal decisions and knowledge of available choices.
- The safeguard of your property and money.
You have the right to locked storage space upon request in your room and to retain, store securely and use personal possessions, including furnishings, and appropriate clothing, as space permits, provided the rights or health and safety of other residents are not infringed
- Safeguards in admission transfer and discharge.
The facility must plan a safe discharge or transfer. They must also provide you with 30 days notice before a transfer or discharge. The nursing home must also provide you with information on how to appeal a discharge you disagree with.
- Privacy in communications.
You have the right to be assured of privacy for visits when a spouse, relative or partner resides outside the facility. You also have the right to privacy in your written communication and phone calls.
- Participate in organizations and activities of your choice.
You can choose activities, schedules and health care consistent with your interests and plan of care.
- An easy to use and responsive complaint procedure.
You have the right to voice grievances without discrimination or reprisal; the prompt resolution of your grievances including those with respect to the behavior of other residents; recommend changes in policies and services to facility staff and/or outside representatives, free of interference, coercion, discrimination, restraint or reprisal from the facility.
- Exercise all of your rights without fear of reprisals.
You have the right to make a complaint to the staff of the nursing home or any other person without fear of being punished. The nursing home must address the issue promptly.
- Be free from restraints.
Nursing homes can’t use any physical restraints (like side rails) or chemical restraints (like drugs) to discipline you or for the staff’s own convenience.
For more information see: https://downloads.cms.gov/medicare/Your_Resident_Rights_and_Protections_section.pdf
A note for Families:
The Long Term Care Ombudsman Program is a resident focused advocacy program. If you call on behalf of a resident and the resident is able to articulate their desires about the situation and they do not agree with your assessment, then we may be powerless to move forward. The program will very rarely go against the wishes of the resident. A Power of Attorney or Health Care Proxy does not necessarily mean that the resident has lost their right to make decisions for themselves or that your wishes as their POA or Health Care Proxy override their wishes.