HVLTCOP: (845) 229-4680
New York State Department of Health Nursing Home Complaint Line: (888) 201-4563
Please consider consulting this form before you call the Department of Health as it may help you and the Health Department more effectively address your concerns
Office for the Aging
The county office for the aging can be great resources for finding out more about services available to older adults in the community.
- Dutchess: (845) 486-2555
- Ulster: (845) 340-3456
- Orange: (845) 615-3700
- Sullivan: (845) 807-0241
- Columbia: (518) 828-4258
- Greene: (518) 719-3555
Adult Protective Services
APS provides services for vulnerable adults in dangerous situations. If you are being abused and need help please call
The Medicare Ombudsman can help you better understand your Medicare benefits.
For facilities located in West Chester, Putnam, and Rockland Counties
If you live in Orange, Dutchess, Ulster, Sullivan, Columbia, or Greene county but are in a facility in West Chester, Putnam, or Rockland county your facility will be covered by the West Chester Independent Living Center which can be reached at (914) 682-3926
ICAN Managed Care Ombudsman
The ICAN Ombudsman can help you figure out issues with your managed care plan.
To reach the Medicaid Fraud Control Unit
If you believe that a provider is committing Medicaid fraud you can call the Medicaid Fraud Control Unit at the Attorney General’s office